DesignMyRegistry

Help and support

Answers to the questions we hear most, and a way to reach a real person. Visiting a registry? Questions about the gifts, the date or where to send something are best asked of the host.

Common questions

How does reserving a gift work?

Tap Reserve on a gift and add your name and email. The gift is held for you for a few days (the host picks how long), so nobody else buys it, and we email you the store link.

After you buy it, open the registry and tap I bought it so it stays yours. Changed your mind? Release it and it goes back on the list.

Where do I buy the gift?

On the store's own website. We aren't a store, so we don't sell, ship or handle returns. Prices on a registry can be out of date; the store's price is the real one.

Where do I ship it?

The host's shipping address shows after you reserve a gift, on the registry and in your confirmation email. We delete shipping addresses 30 days after the event.

How do cash and college funds work?

You pay the host directly through their Venmo, PayPal or Zelle, or their college savings plan's gift page, then tap I sent it so they know it's from you. The money never passes through DesignMyRegistry, so for a payment question, ask the host or your payment app.

Plans and refunds

Making a registry is free. Paid plans add AI design edits, custom art and more, and edit packs add edits.

Plans and edit packs are one time payments, never subscriptions. If something isn't working, or you were charged by mistake, contact us within 30 days of the payment and we'll fix it or refund you.

See the terms for the rest.

How do I change my design?

Open the Design studio and tell the designer what you'd like. An edit is used only when you apply a design; questions, free designs and going back to an earlier design never use one. Edits never expire.

What about my privacy?

We don't sell personal information. Hosts can download their data, change their email or delete their account and everything in it in Settings, under Your account. Guests can ask us to remove their details.

The details are in our privacy policy.

Contact us

Send us a note and we'll reply by email, usually within two business days. Or write to support@designmyregistry.com.

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